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Research services

We don’t charge for general advice on our holdings, and visiting us is free.

If you’d like us to search on your behalf for information within the records, then please be aware that there may be a charge. The information below summarises what we can do for you and what the costs are. To request any sort of search, use the button below.

Short search

This is a quick ‘look-up’ for information in a single source, such as a parish register, trade directory or file of photographs. We’ll search for a maximum of ten minutes as part of this search. If the best way of giving the information is a scanned image then we’ll include this. Copies sent by post will incur an extra charge.

Cost: £10

Timescale: We aim to answer in 5 working days (please bear in mind for us this is Wednesday – Friday)

Family history search

This option is for more extended research in a number of sources. Please be as precise as you can with the information you’d like us to look for and let us know what you’ve already found out. For example it would be impractical to search for a John Benyon from Shropshire in the 18th Century, but reasonable to look for him if you thought he came from the Oswestry area and was born around 1780.

Cost: £40 an hour

Timescale: there may be a 4 week waiting time as this service can be very popular.

House history research

Please visit our house history page for more information.

Commercial searches

For businesses we have a priority search service.

Cost: £180 for half a day

Timescale: 5 working days. This is subject to staff availability and please note our working days are Wednesday to Friday only.

How do I request a search?

You can send a request for a search using the online quote request 

You will need to log into your account (or register if you have not done so before).

We will respond with a quote for the relevant search.  For hourly research, commercial searches or house histories we may advise on timescales by email and send a payment link when our researcher is ready to begin work.

If you prefer to post a paper form back with a cheque, then you can download one of the following PDFs:

**Please note that the charge is for a search. There is no guarantee that we will be able to find information for you**

What other options do I have?

  • visit us and carry out the research yourself – check out our advice and guides to help you get started
  • Do some initial research yourself, using our online catalogue

What if I just want copies (and not a search)?

If you already have a document reference number (with page if appropriate) then you can request a copy without the need for a search.

Find the details on the online catalogue. Then…

  • Click on ‘view items’
  • Next click on the ‘view or purchase’ tab
  • You’ll need to sign in (or register if this is your first time using the site)
  • You can then choose ‘request a quote’

The price will depend on the format of the original and the best way of making a copy without damage. We’ll then respond with a quote and you can pay for the copies via the secure website.

Some items are available for automatic download. If this is the case, you’ll see a ‘purchase download’ tab.

If you can’t find the reference on the online catalogue, then you can use the general  online quote request