Our service standards introduce you to all aspects of our work, and explain the standards you can expect.
- acquisitioning, accessioning and cataloguing – getting documents into the building and listing them to make them usable
- preservation and conservation – looking after the physical side of the documents as many are received in a fragile state
- information services – helping the people who visit in person each year and those who use our website or contact us remotely by email, letter or phone
- education and life-long learning – our service programme for schools, groups and events
For more information on specific areas of our service, please download the PDF policies. Our ‘restricted access guidelines’ explains why access to some documents might be restricted due to data protection.